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Each of these situations needs different equipment and a different process.
Our technicians categorise the water on arrival and respond in line with IICRC S500 and Australian standards.
Untreated water damage compounds. Here is what happens in the first 48 hours if drying does not begin.
Within 1 hour: Water spreads horizontally across floors – Carpets and underlay absorb moisture – Drywall begins wicking water upward
Within 12 hours: Plasterboard swells and loses structural integrity – Skirting boards and architraves may begin to warp – Timber flooring starts cuppings and lifts
Within 24 hours: mould spores may begin to grow on damp surfaces when moisture is present and humidity is not properly controlled. – Soft furnishings absorb permanent staining – Electrical safety risks increase if water contacts wiring
48 + hours: – mould growth can begin to appear on porous surfaces, indoor air quality may deteriorate, and structural timbers can start absorbing moisture that may contribute to longer-term damage.
Calling within the first 2 hours of discovering water damage gives you the best chance of stabilising the environment.
Early action allows the drying process to begin quickly, with the goal of achieving full restoration and reducing the chance of building materials requiring replacement.
When water enters a property, the damage can escalate quickly. Moisture spreads through flooring, plasterboard and structural materials within hours. If drying does not begin immediately, moisture can continue to spread and create a mould issue within as little as 48 hours.
Cleopatra Restoration Group provides 24 hour emergency water damage restoration services for homes and businesses across the Gold Coast, South Brisbane and Northern Rivers.
If your property has experienced burst pipe flooding, storm water intrusion, roof leaks or internal plumbing failures, rapid water extraction and structural drying can significantly reduce damage and recovery costs.
Our technicians are on call 24 hours a day and can respond quickly across the Gold Coast, Logan and Northern Rivers.
In many cases we can dispatch a technician within 60–90 minutes depending on location and current demand.
Immediate stabilisation and water extraction helps reduce damage and prevents moisture from spreading further through the property.
Cleopatra Restoration Group responds to water damage incidents affecting residential and commercial properties throughout the Gold Coast, South Brisbane and Northern Rivers.
We regularly assist:
Emergency Inspection
The affected areas are assessed and the source of water intrusion is identified.
Water Extraction
Professional water extraction equipment removes standing water from flooring and surfaces as quickly as possible.
Moisture Detection
Thermal imaging and moisture meters help locate hidden water inside structural materials.
Structural Drying
Industrial air movers and commercial dehumidifiers are installed to remove excess moisture from building materials
Moisture Monitoring
Drying progress is continually monitored with moisture metres until moisture levels return to acceptable conditions. Moisture levels are monitored using professional moisture detection equipment until building materials return to acceptable dry standards.
Water Damage Restoration Service Areas
Cleopatra Restoration Group provides emergency water damage services across:
Our technicians respond to both residential and commercial water damage incidents throughout the region.
We’re fully accredited for your peace of mind
Call Now for Immediate Water Damage Response
Water damage requires immediate professional attention. Rapid intervention can reduce damage and accelerate the recovery process.
Call our emergency response team now.
We’re rated 5-star on Google
We’re trusted by big brands
We’re fully accredited for your peace of mind