Flood damage & restoration on the Gold Coast.

A fast response time is essential to minimise flood damage and help you to get back to normal. Our fast two-day response time will ensure that your home is clean, dry and livable as quickly as possible.

Whether or not it’s safe to remain in your home while the restoration is being carried out depends on the type and severity of water damage. When you call Cleopatra, we’ll carry out an initial assessment and advise whether you should seek alternative accommodation until the restoration is complete.

The length of time required for complete water extraction, drying, dehumidifying, cleaning and sanitisation depends on the type and level of water damage. Sewage leaks and storm flooding require more in-depth sanitisation to ensure that your home is safe and hygienic. Minor water damage may only take a few days to restore, whereas a fully flooded basement may take as long as two weeks.

Water damage is categorised as being from clean water, greywater and blackwater. Clean water comes from a sanitary source such as your plumbing pipes and does not pose a significant health risk. Greywater is water that has been used but not contaminated by chemicals or biohazards. This includes the water from baths, showers, washing machines and dishwashers. Blackwater is water that has been significantly contaminated, and includes sewage, seawater, and water from rivers or streams.

We know how stressful flooding can be, so we’re happy to work directly with your insurance company to make your life easier. We’ll list inventory, document the damage through an inspection report and accompanying photographs, and provide a quote for the complete restoration work. Once the flood damage restoration is complete, we’ll provide a final report and invoice to your insurance company to finalise your claim.

Cleopatra serves South-East Queensland and all major NSW and ACT cities and towns. The Gold Coast is just one of the regions we cover, including everything from Logan, Southport and Burleigh Heads down to Coolangatta. To maintain our high level of service, we don’t currently operate outside these areas, and never outsource our jobs.