Professional Restoration
Port Macquarie
Need Professional Restoration Port Macquarie locals can count on?
Port Macquarie sits at the mouth of the Hastings River on the NSW Mid North Coast, where coastal weather, river flooding, and year-round humidity create real and recurring challenges for property owners. Our IICRC-certified team services Port Macquarie and is ready to respond when your property needs attention.
We’re trusted by big brands
The Way We Handle Every Port Macquarie Restoration Job.
Every job follows a clear, documented process. You know what is happening at every stage, what comes next, and what the outcome will look like before we start.
- Property Assessment – We inspect the damage, identify the cause, and provide a written scope of works at no cost.
- Containment & Protection – We isolate affected areas before work begins to stop damage spreading to the rest of your property.
- Remediation & Restoration – Our certified technicians carry out all work using commercial-grade equipment and tested methods.
- Clearance Testing & Sign-Off – We conduct post-remediation testing and hand you full documentation so you have proof the job is done properly.
We’re fully accredited for your peace of mind
Restoration Services Matched
to Port Macquarie's Environment.
Our team services Port Macquarie and the broader Hastings region. We understand the geography, the building stock, and the conditions that drive damage in this part of the Mid North Coast.
Mould & Water Damage Restoration
Fast mould remediation for a safe and healthy environment.
Flood Damage Restoration
24/7 Emergency Water Damage Restoration
Emergency technicians available now. Immediate response for burst pipes, flooding and storm damage.
Demolition/De‑Fit
Commercial Restoration
Our team handles water damage, mould remediation, strip-outs and structural drying with fast response, strict safety procedures and minimal disruption to business operations.
Fire Damage Restoration
Cleaning and restoring properties following fire damage.
We are Cleopatra: the only cleaning & restoration company you’ll need to get the job done right.
At Cleopatra, we take on the full scope of the job and see it through to the end. There are no handoffs to subcontractors, no gaps between trades, and no ambiguity about who is responsible for the outcome.
We have been in operation for over ten years. Our team of more than 100 IICRC-certified technicians completes jobs every week across the Northern Rivers and Gold Coast regions. Kingscliff is an area we know well.
We save you time & money
We make sure that every job is completed right the first time, every time. No matter how big or small the request, you can rely on Cleopatra to provide expert cleaning services that exceed expectations, so you'll never waste time and money on substandard cleaning again. We pride ourselves on attention to detail, as well as efficiency and professionalism.
We are reliable...guaranteed!
By recruiting only the best cleaning technicians, we guarantee professional results. We know our clients value a smooth, reliable process above all else, and that's exactly what you get from Cleopatra. Whatever the task, our cleaners offer a punctual, courteous service that adheres to all relevant safety standards, delivering consistent results every time.
We hold ourselves to high standards
Your satisfaction is the most important thing to us. Our team combines cleaning expertise with high-spec equipment to get incredible results every time. We're not happy until you're happy, and nothing makes our clients happier than a job done quickly, efficiently and to the highest standards.
We save you time & money
We are reliable...guaranteed!
We hold ourselves to high standards
Ready to put us to the test?
We’re rated 5-star on Google
We Know Port Macquarie and the Hastings Region.
Our team understands these conditions and the different restoration challenges they present. We know how the Hastings River flooding affects different parts of the city. We know how coastal humidity behaves differently in a south-facing property versus a north-facing one. We know what proper remediation looks like for a property that has been affected before and may carry unresolved damage from a previous event.
We service Port Macquarie and surrounding areas including Wauchope, Laurieton, Lake Cathie, Bonny Hills, Telegraph Point, and the broader Hastings Valley. We also cover communities along the Mid North Coast corridor toward Coffs Harbour.
- Fast response times – we mobilise quickly to minimise damage and disruption.
- Excellent customer service – friendly, transparent communication throughout your project.
- Impeccable attention to detail – our technicians leave your property safe and spotless.
- High-spec equipment – advanced drying, demolition and abatement tools deliver the best results.
- A truly reliable and professional service – licensed, insured and committed to safety.
Covering Port Macquarie
and the Hastings Valley.
Our team services Port Macquarie and surrounding communities including Wauchope, Laurieton, Lake Cathie, Bonny Hills, and Telegraph Point. We also cover the broader Mid North Coast corridor. Call us to confirm we cover your specific location.
Why you can trust Cleopatra.
At Cleopatra, our company of cleaning professionals is dedicated to building trust with our clients, as well as taking the uncertainty out of inviting contractors into your home or business. We give you the peace of mind that your job will be taken care of by reliable professionals.
We’re fully accredited for your peace of mind
Ready to get started?
We’re rated 5-star on Google
Case Study
Mould removal success in Kingscliff Apartment Restoration.
In June 2023, our Tweed Heads Mould Remediation team successfully conducted mould removal in a mould-infested apartment in Kingscliff, NSW. The primary cause of the mould contamination was a leaking roof, with a secondary leaking bathroom that did not help! Initially, the apartment showed minimal visible mould. However, upon creating inspection holes, we discovered significant mould damage on the rear side of all plasterboard walls and timber frames throughout the entire top floor.
FAQs
We cover mould remediation, water damage restoration, flood damage restoration, fire damage restoration, 24/7 emergency water damage response, and demolition and de-fit. We work across residential homes, holiday and investment properties, commercial premises, and strata complexes throughout Port Macquarie and the Hastings region.
Significantly. The combination of around 1,400 millimetres of annual rainfall, persistent coastal humidity, and the city’s proximity to the Hastings River and coastline creates conditions where moisture builds up in building materials year-round. Any property with a history of water intrusion, even from a minor unresolved leak, is at real risk of mould growth inside wall cavities, subfloors, and ceiling spaces.
Call us on 1300 253 672. Stay out of flood-affected areas until our team has assessed the property. Do not attempt to clean or remove damaged materials before we have inspected the space, as this can affect your insurance claim and complicate the remediation process. Our emergency line is open at all hours.
That concern is well placed. Properties that look dry after a flood often retain significant moisture inside wall cavities, subfloor systems, and insulation. A professional assessment using moisture meters and thermal imaging will identify what is actually happening inside the structure and prevent mould from developing in the weeks ahead.
Yes. We regularly work with owners of holiday and investment properties who are not based locally. We manage the complete process including assessment, scoping, remediation, and documentation with remote communication throughout.
Yes. We work with commercial property owners, building managers, and business operators across Port Macquarie on restoration projects of all sizes. We understand that downtime in a commercial setting has real financial consequences and we work to restore premises as efficiently as possible.
We conduct independent clearance testing at the end of every mould remediation and water damage job. You receive written test results and a sign-off document before we close the job. Visual inspection alone is never sufficient and we do not use it as a measure of completion.
No. Every technician who attends your Port Macquarie property is a Cleopatra employee trained and certified to IICRC standard. We do not outsource any stage of the restoration process.
What Clients say about us.
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We are ready to get the job done.
If you’re looking to partner with a reliable cleaning company that always gets the job done right first time, speak to Cleopatra.
Just let us know what you need and we’ll provide you with a no-obligation quote.